Sales in Argentina

     

• A full refund or exchange is available to all customers of the Madreselva collection who present a valid purchase receipt, as long as the item is returned in perfect condition, unused, with original tags, within 7 calendar days from the purchase date.

• Refunds will be processed using the same payment method used at the time of purchase. If the payment was made with a credit or debit card, the refund will be issued to that same card, provided that the cardholder is present and in possession of the card. Otherwise, an exchange will be offered. Please note that credit or debit card refunds may take between 5 and 10 days to process.

• If you purchased a defective item, you may contact us directly via WhatsApp at +5491132446849. We will handle the exchange in the most convenient way depending on the situation.

International Sales

• • Due to customs regulations, returns to ARGENTINA are not possible. If necessary, please contact us via WhatsApp at +5491132446849 and we will guide you through the process. We offer return points in the USA only. Shipping costs are the responsibility of the buyer. Exchanges for size or product are available within 15 days.
  • No monetary refunds are issued.