Preguntas Frecuentes

Las preguntas mas comunes de nuestras clientas. Si tu duda no esta aca, escribinos por WhatsApp y te respondemos al toque.

Como elijo mi talle si compro online?

Tenemos una guia de talles con tabla de equivalencias AR/USA/EU/UK y explicacion de como medir tu pie. Si tenes dudas, escribinos por WhatsApp con la medida en cm y te decimos exactamente que talle pedir.

Estan hechos a mano?

Si. Cada par de zapatos Madreselva es confeccionado a mano en nuestro taller de Buenos Aires por artesanos especializados en calzado de baile. Trabajamos con cuero argentino genuino, suela de cuero y tacos metalicos reforzados.

Cuanto tarda en llegar mi pedido?

Depende del destino:

Argentina CABA/GBA: 1 a 3 dias habiles
USA / Canada: 3 a 5 dias habiles
Europa: 4 a 6 dias habiles
Asia / Oceania: 5 a 7 dias habiles

Ver detalle completo en Envios.

Puedo cambiar el modelo si no me gusta cuando llega?

Hacemos cambios y devoluciones segun nuestra politica. Por regulaciones aduaneras argentinas hay algunas restricciones para ventas internacionales – escribinos antes de comprar si tenes dudas.

Hacen modelos a medida o personalizados?

Si, hacemos zapatos a medida con materiales, colores y detalles personalizados. El plazo de fabricacion es de 3 a 4 semanas. Para zapatos de novia o eventos especiales recomendamos consultar con anticipacion.

Que metodos de pago aceptan?

Argentina: Mercado Pago (todas las tarjetas, hasta 12 cuotas), transferencia bancaria, efectivo en showroom. Internacional: tarjetas via Mercado Pago Internacional o PayPal (consultar).

Puedo visitar el showroom?

Si, nuestro showroom esta en Av. Rivadavia 2031, Piso 1, Buenos Aires. Horario: lunes a viernes 10 a 18 hs, sabados 11 a 14 hs. Te recomendamos coordinar visita por WhatsApp para asegurar atencion personalizada.

Son zapatos solo para tango?

No, hacemos calzado para tango, salsa, bachata, kizomba y tambien zapatos de novia para casamientos. Cada categoria tiene caracteristicas especificas (suela, agarre, taco) optimizadas para ese tipo de baile o uso.

Atienden en otros idiomas?

Si, atendemos en espanol, ingles e italiano tanto por WhatsApp como en el showroom.

Tu duda no esta aca? Preguntanos directamente.

Consultar por WhatsApp

+54 9 11 3244-6849

Yamila Vigñales

Excelente atención, me llegaron rápido los zapatos. Los zapatos bellos! Gracias!!!

Andrea Dal Bo

Hermosos los zapatos ..superan ampliamente la foto...con el calce comodo y liviano que caracteriza la marca y la excelente atencion y cumplimiento...gracias❤️

Loretta Fogle

Oh my heavens! I absolutely love my new Madreselva Tango shoes from the moment I slipped them on. They are light, yet super stable and have an extremely comfortable toe box allowing my toes to spread and give me more stability on the dance floor. I especially like the chrome sole! Muchísimas gracias a Viviana y Lucia!

Adélina M

I visited a few shops during my visit and this one was by far my favorite (also where I spent all of my money lol). I found beautiful quality clothing and very pretty and comfortable shoes. The girls were also extremely nice, helping me out in finding what I was looking for. I have large but small feet (appealing, huh?) and I was able to find a shoe that was comfortable and that I didn’t need to break into! I also got a few outfits that make me feel like a sexy princess :) I love them. The only bad experience I had - which actually made me want to ditch all of my articles and leave, was with the girl handling payments. She really acted in an extremely rude and mean way to me. She was pissed because I was asking the different payment options / wanted to check if we could try the QR code with Mercado pago (and that if they would be additional fees, I would ofc pay). It was just a question / trying to figure things out, and with her attitude I gave up pretty quickly as I just wanted to get out of there and just paid by card - but I was really shocked at her attitude. I came twice and the first time I did she was already quite stressed but at least not disrespectful… Anyways, I’ll just assume she had a terrible day and took it sadly on me. If you read this comment, I would highly recommend to work on your attitude as it ruins the hard work of all of your coworkers. Still giving 5 stars as it’s a beautiful shop with very sweet employees and quality articles. Thank you for everything!

Jurgita Kalvinskiene

Nuostabi vieta! Puikus aptarnavimas! Puikūs TANGO šokių bateliai! 😉🥰

Luxi Hakala

Fui con mi mamá hace casi un mes porque ella quería comprarse unos zapatos 😊 muy buena atención, le quedaron super lindos y extravagantes los zapatos!! Excelente calidad y exelentes empleadas 💖

Angela Nuran

Hello! I wanted to express how much I adore the 5 pairs tango shoes I bought a few weeks ago. I received them on my ship and have been wearing them for dancing. They all fit to perfection, feel fantastic, and couldn't be any more beautiful. Thank you so much. Best wishes for continued success with your wonderful shoes!

Haykuhi Charchoghlyan

I recently purchased a pair of Madreselva tango shoes, and I’m genuinely impressed. From the moment I opened the bag, the craftsmanship stood out—elegant design, premium materials, and perfect stitching. But what truly amazed me was the comfort. I wore them for an evening of dancing, and my feet felt supported and pain-free the entire time, which is rare for heels! The fit was true to size, the heel height was exactly as described, and the ankle support was solid without being restrictive. These shoes feel like they were made with dancers in mind—beautiful but also functional. Customer service was also outstanding. They responded quickly to my sizing question and made sure the international shipping went smoothly. Overall, I highly recommend Madreselva to anyone looking for high-quality dance shoes with real flair and comfort.