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CHANGES AND RETURNS

Sales in Argentina

The full amount refund or exchange of the item will be available to all customers in the Madreselva collection, who have a valid purchase ticket, as long as the item is returned in perfect condition, without having been used and with the original labels. , within a period of 15 days from the date of purchase. The refund will be made in the same payment method that the purchase was made. If the purchase was paid by credit or debit card, the refund will be made to that same card, as long as its holder is present and in possession of said card. Otherwise, the new item will be offered to the customer. Remember that the transaction of the refund to the credit or debit cards could take between 5 and 10 days. In the event that you have purchased a defective item, you can contact us directly by phone at +5491132446849 or via email at sales@madreselvazapatos.com.ar and the change will be processed in the most accessible way according to the circumstances.

Internationals Sales  

Due to customs policies, no returns can be made to ARGENTINA, therefore if necessary, you can contact us directly by phone at +5491132446849 or via email at sales@madreselvazapatos.com.ar and we will indicate the procedure. We have return points in Italy or USA, these shipping charges were the responsibility of the buyer, therefor you will have the possibility to change by numbering or other item within a period of 15 days.

No refunds are made.

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